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Frequently asked questions

What is a Transfer Credit?
Bring your own Blanket
How can I transfer my ticket?
Whats your under 18's policy?
I'm running late, what should I do?
Whats your refunds policy?
What is "Fireside"?
Whats your weather policy?
Where to find us?
What is your food and drinks policy?
Accessibility
Can I bring my dog?
What happened to Memberships & Member Mondays?
Do you offer Private Hires?
Where can I park?
Is seating reserved?
Can I bring my own headphones?
Do you have Giftcards?
Need something else? Get in touch!
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